Maisiba Henry Abea-ADE

A technology evangelist and consultant driving service delivery through tech!

About Maisiba
  • I am a first class honors graduate in Bachelors of Science in IT and a technical Diploma in Computer Studies.
  • Over the last 18 years, I have led various financial organizations' information technology function, including strategy, planning, project management,Vendor management,budgeting,IT operations & project management and IT business solutions delivery. 
  • I am also a technology and IT service delivery consultant/trainer having helped a couple of SACCOs on a number of consulatancies namely: ERP Implementation process,digital channels adoption processes and cycber security awareness training.
  • I comfortably provide technology vision and leadership in deploying IT initiatives that improve cost-effectiveness, compliance,risk governance and security. 
  • I play a critical role in ensuring the security and reliability of the organization's technology systems and in developing and implementing policies and procedures for the effective use of technology within the organization. 
  • Some of my previous and current responsibilities include implementing systems to support business needs, communication and support of users, IT team coaching and mentorship and the management of day to day IT operations.
  • I am very passionate about digital transformation and always ensuring that its fruits are felt through operations and service delivery. This in turn creates an awesome customer and user experience.
Key Skills
IT Project Management – Proven ability to lead end-to-end implementation of ICT projects, ensuring alignment with business goals, timely delivery, and budget compliance.

Cyber Security – Skilled in safeguarding digital assets through proactive threat detection, vulnerability management, and implementation of robust security protocols. Experienced in aligning security strategies with organizational goals and compliance requirements

IT Strategic Planning – Proficient in developing and executing long-term IT strategies that align with organizational objectives. Skilled in analyzing market trends, assessing internal capabilities, and formulating actionable roadmaps to drive innovation and growth

IT Budget Preparation Analysis and optimization – Experienced in developing, managing, and optimizing IT budgets to align with organizational goals. Skilled in cost forecasting, expenditure tracking, and financial reporting to ensure efficient resource allocation and ROI.

IT Vendor Management – Proficient in managing vendor relationships, negotiating contracts, and ensuring service level compliance. Skilled in evaluating vendor performance, mitigating risks, and aligning third-party services with organizational IT goals.

IT Training,capacity development and mentorship-Effective in designing and implementing a comprehensive IT training framework and mentoring of team members across infrastructure, support, cybersecurity, and software development.




Expertise

IT Risk Management

Skilled in identifying, assessing, and mitigating IT-related risks to ensure the confidentiality, integrity, and availability of information systems. Proficient in developing risk management frameworks, conducting audits, and aligning IT risk strategies with business objectives and regulatory requirements.

 ICT Policy Formulation & Implementation

Experienced in developing, reviewing, and enforcing ICT policies that align with organizational goals and regulatory requirements. Skilled in stakeholder engagement, policy drafting, change management, and ensuring compliance across IT operations.

 ICT Contract & SLA Management

Proficient in drafting, negotiating, and managing ICT contracts and service level agreements to ensure optimal service delivery and compliance. Skilled in aligning contractual terms with business objectives, monitoring vendor performance, and mitigating legal and operational risks.

 Digital Transformation

Experienced in leading enterprise-wide digital transformation initiatives that modernize operations, enhance customer experience, and drive innovation. Skilled in aligning technology with business strategy, managing change, and implementing emerging technologies such as cloud computing, AI, and automation.

Experience

 Started a digital transformation and revolution journey towards excellent customer experience From November 2023 to date. I have overseen a major and successful system migration process. This was the biggest achievement yet in my career. The new system has changed entirely how members access services especially via alternate channels i.e mobile banking, internet banking and overall given user a wow experience that is a shift to how services were availed in the legacy system. This has reduced the intermittency of services and downtimes from almost a daily basis to none or planned downtimes. The NPS score which was -10 in 2023 is now approaching 50% and still going strong. Member costs have greatly reduced by enabling them access services at the comfort of their homes hence increasing their productivity in their daily duties as opposed to them traveling to our branches for basic services. I oversaw development of the inaugural ICT strategic Plan 2024-2026 to align the ICT initiatives to the organizational vision and objectives hence assisting the SACCO to engage in well planned ICT investments that talk to commensurate Return on Investment. 

Mwalimu National SACCO
ICT Manager
https://www.mwalimunational.coop
     

 "Oversaw a huge shift in service delivery through implementation of a state of the art , in-house mobile banking platform dubbed "Kimisitu Money" that housed all member facing services i.e member onboarding, loan process, EFT, RTGS, Pesalink, Utility payments, account transfers etc. This led to reduction of turn around time from days to seconds, reduced costs by 25%." 

Kimisitu DT SACCO Ltd
ICT Manager
https://www.kimisitusacco.or.ke
     

 I oversaw a successful system change over process for the SACCO, mobile banking and member portal services that revolutionized services delivery, customer experience and user experience across the organization. This subsequently led to increased turnover by 25 plus percent annually and reduced operational costs by 15% plus annually hence increasing member return at the end of each financial year. 

Elimu SACCO Ltd
ICT Manager
https://elimusacco.com
     

 I oversaw a successful implementation of a wide area network for the SACCO that was geared towards centralizing operations in decentralized environment. I successfully thereafter, consolidated the disintegrated databases spread across the branches to central database hence reducing service bottles across the society. The centralized operations in terms of systems helped the Sacco to implement better controls and better oversight across the organization. This reduced the insider fraud from 1-5 incidences monthly to zero due to centralized system controls and oversight. 

Elimu SACCO Ltd
Assistant ICT Manager
     

 I helped the SACCO transition from manual operations to its first core banking system. This enabled the SACCO to roll out FOSA services to its members and also availing alternate channels i.e. mobile banking and internet banking to its members. This enable the Sacco to reduce its operational expenses by 20% annually and increase revenue by over 34% annually and increasing member returns by almost 5% in that year alone. In return, members who were used to only physical banking and interaction with the SACCO embraced the digital ways of interactions hence also reducing their travel and transactional expenses. 

Orthodox Development SACCO
Systems Administrator
     

 Leading the automation, digitization and digital transformation from May 2006 to Feb 2010 in a purely manual environment. This enabled the organization to increase it's monthly remittance collections by 87%. 

Sotico SACCO Ltd
Systems Administrator
     

Certifications

Agile Project Management

a) Agile Project Management (Prince2 Agile Foundation),Axelos b) Prince 2 Agile Practitioner Certificate,Axelos

IT Service Management

a) Certification in IT Service management (ITIL 4 Foundation),Axelos b) ITIL 4 Specialist Certification, Axelos

IT RISK & GOVERNANCE

a) Certified in COBIT Foundations,Cybrary b) Certified Information Systems Auditor,Cybrary c) Certified in Risk and Information Systems Control,Cybrary d) Introduction to Cyber Security(CISCO) e)ITIL 4 Specialist- Create, Deliver & Support Certification, Axelos f)Africa Development Educator, ACCOSCA g)Certified ISO 27001:2013 Information Security Management Systems, Cybrary h) Certificate of Appreciation, CIO 100 Dx5

Professional Bodies

a) A certified SACCO director and a member of the Institute of Directors Kenya Chapter b) A fellow member of the computer society of Kenya c) A board member of the Sacco IT Professional Association (SITPA)

Previous Clients

Contact

  • Valley Road, Nairobi, Kenya
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